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Contact Center Technologies System Administrator - NICE IEX

Location: Tualatin, OR
Job # 10866778
Date Posted: 04-17-2018
Mavensoft is looking for Contact Center Technologies System Administrator - NICE IEX in Tualatin, Oregon for 9months contract. If you are interested and meet below requirements please email or apply online for immediate considerations with your salary expectations.  Thank you for your time.
 
Job Title:  Contact Center Technologies System Administrator - NICE IEX
Location:  Tualatin, Oregon
Duration:  9 months 
 
Skills: NICE IEX workforce management, call recording, Verint or other Knowledge Management system, Cisco CUIC, Cisco Voice Portal (IVR), Cisco Agent Desktop (Cad) / Finesse
 
Brief Job Description:
  • This position will support PGE’s contact center technologies, including Cisco CUIC, Cisco Voice Portal (IVR), Cisco Agent Desktop (Cad) / Finesse, Virtual Hold, Cisco Email Interaction Manager, and others. Duties will include direct administration and support of these applications, as well as working with PGE’s infrastructure and other IT teams, vendors, and third-party external support services to ensure seamless operation of these applications.
  • The Contact Center Technologies team will be from 5-6 people.
 
Years’ experience required: 3-7

Required Skills:
  • Candidates that have more experience in the non-Cisco side of things – e.g. NICE IEX workforce management, call recording, Verint or other Knowledge Management system, etc..
Preferred job skills:
  • Preferred experience with other contact center technologies as well, such as NICE Workforce Management (IEX) or other call center workforce management suite, Verint Knowledge Management or similar KM system. 
Top 3 skills to be successful in this role:
  • Ability to analyze and establish root causes of incidents and issues, work with inter-disciplinary team to troubleshoot and resolve issues in real-time, deep system knowledge of the contact center systems.
 
 
 
Please Apply Online. To learn more about Mavensoft visit us at www.mavensoft.com
 
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