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Desktop Support Technician- ServiceNow
Atlanta, GAIf you are passionate about providing excellent desktop support and enhancing IT service delivery, we encourage you to apply!
Role: Desktop Support Technician- ServiceNow
Duration: 6 Months (Contract) W2
Location: Atlanta, GA (Onsite)
Key Skills: ServiceNow, technical support, hardware troubleshooting, software installation, operating system configuration, customer service, problem-solving, account management, communication, time management.
Job Description:
We are looking for a Desktop Support Technician to provide technical support and resolution for end-users. This role will involve diagnosing and resolving hardware and software issues, ensuring that users receive prompt and effective support.
Key Responsibilities:
Skills and Qualifications:
Success Factors:
Email your resume to usjobs@mavensoft.com
To learn more about Mavensoft visit us online at http://www.mavensoft.com/
Role: Desktop Support Technician- ServiceNow
Duration: 6 Months (Contract) W2
Location: Atlanta, GA (Onsite)
Key Skills: ServiceNow, technical support, hardware troubleshooting, software installation, operating system configuration, customer service, problem-solving, account management, communication, time management.
Job Description:
We are looking for a Desktop Support Technician to provide technical support and resolution for end-users. This role will involve diagnosing and resolving hardware and software issues, ensuring that users receive prompt and effective support.
Key Responsibilities:
- Provide tiered service desk support for end-users via phone, email, chat, and ServiceNow.
- Diagnose and resolve complex hardware and software issues for desktops, laptops, printers, and other peripherals.
- Install, configure, and upgrade operating systems and software applications.
- Setup user accounts and permissions after imaging processes.
- Collaborate with the Desktop Support Manager to improve service delivery and efficiency.
- Utilize ServiceNow to track service requests and incidents effectively.
Skills and Qualifications:
- Associate’s degree in Information Technology or a related field, or equivalent experience.
- 2+ years of experience in desktop support or technical support roles.
- Familiarity with ServiceNow or similar ticketing systems.
- Strong troubleshooting skills in hardware and software.
Success Factors:
- Excellent communication and interpersonal skills for effective user support.
- Ability to work independently and as part of a team.
- A proactive approach to problem-solving and service improvement.
Email your resume to usjobs@mavensoft.com
To learn more about Mavensoft visit us online at http://www.mavensoft.com/