Title: Microsoft D365 CRM Consultant/Architect
Duration: 12 Months
Location Requirements: No preference

Overview
Client is seeking a qualified vendor to provide ongoing support and professional services for its implementation of the Microsoft Dynamics 365 CRM solution. This CRM system is used to capture and track service requests from citizens. The selected vendor will be responsible for system enhancements, troubleshooting, and ensuring optimal performance of the platform.

• The selected vendor must have the ability to configure, modify, and enhance Microsoft Dynamics 365 solutions.  
• The vendor will be required to resolve issues and develop enhancements as dictated by business needs.  
• The vendor will assign a primary Technical Consultant to review tasks, draft requirements/acceptance documents, determine level of effort estimates, develop resolutions and/or enhancements, and test/deploy solutions.

 Additional vendor duties will include but are not limited to:

• Requirement gathering and analysis for future integrations.
• Troubleshooting/resolution of issues, questions, and customizations.
• System configuration and customization.
• Screen design, automation, and upgrades.
• Platform administration and/or enhancements.
• Performance monitoring/tuning to ensure operational efficiency.
• Knowledge transfer/mentoring for technical resources.

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