Role: QA Tester – Oracle Digital Customer Service (DCS)
Duration: 6+ Months (Contract)
Location: Richmond, VA (On-Site - with some remote flexibility)

Key Skill: Oracle's Digital Customer Service, Oracle CX suite

Job Description:
We are seeking an experienced Testing Resource with deep expertise in Oracle's Digital Customer Service (DCS) Self-Service Applications. This role will support quality assurance and testing efforts related to Oracle DCS implementations, ensuring robust functionality, performance, and user experience.


Key Responsibilities:

• Lead and execute QA efforts for Oracle DCS Self-Service application modules.
• Design, develop, and execute comprehensive test plans, test scripts, and test cases.
• Perform both manual and automated testing of workflows, integrations, and UI components.
• Identify, document, and track bugs and issues to resolution.
• Collaborate closely with development, business analysts, and implementation teams to ensure requirements are met.
• Participate in testing cycles including system integration testing (SIT), user acceptance testing (UAT), and regression testing.

Required Qualifications:

• Proven experience with Oracle Digital Customer Service (DCS) Self-Service Applications.
• Strong understanding of Oracle CX suite, particularly Oracle Service Cloud and Fusion Service integrations.
• Experience writing and executing test cases for enterprise web applications.
• Familiarity with tools such as Oracle Intelligent Advisor, Oracle Digital Assistant, or similar.
• Excellent communication and documentation skills.

 

Email your resume to: usjobs@mavensoft.com
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