Title: Dental Office Assistant
Location: Cookeville, TN - Onsite
Duration: 11 Months
KeySkills: Customer Service, Patient Registration, Appointment Scheduling, Medical/Dental Front Office Operations, Electronic Dental Records (EDR), Insurance Verification & Prior Authorization, Data Entry, Medical Records Management
Cash Handling, Dental Terminology, HIPAA Compliance, Microsoft Office Suite

Job Overview
Client seeking a Dental Public Health Office Assistant to support daily operations within public health dental clinics. This role is responsible for providing administrative and front-office support, ensuring efficient patient scheduling, registration, insurance verification, and record management while delivering excellent customer service. The ideal candidate is organized, detail-oriented, team-focused, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

• Schedule, confirm, and manage patient appointments.
• Register patients and maintain accurate demographic information.
• Perform patient check-in and check-out processes.
• Make appointment reminder and follow-up calls.
• Review documentation to determine eligibility for federal and state programs.
• Enter and maintain patient information in health management systems and electronic dental records.
• Coordinate referrals and assist with prior authorizations as required.
• Process insurance documentation and obtain necessary approvals before services are rendered.
• Scan, index, and maintain electronic dental records.
• Balance the daily cash drawer and ensure accurate financial processing.
• Educate patients on program rights and responsibilities.
• Prepare required documentation to support efficient clinic workflow.
• Maintain confidentiality of patient information and comply with healthcare regulations.
• Foster a positive, professional, and collaborative work environment.

Required Qualifications

• High School Diploma or GED.
• Minimum 2 years of customer service, administrative, clerical, or office support experience.
• Strong communication, organizational, and multitasking skills.
• Experience working with multiple computer applications and electronic record systems.
• Current valid driver's license.
• Ability to pass a Tennessee Bureau of Investigation (TBI) background check.

Education Substitution:

College coursework from an accredited institution may substitute for required experience on a year-for-year basis (up to two years).
Preferred Qualifications

• Active Tennessee Registered Dental Assistant (RDA) license.
• Previous dental front office experience.
• Knowledge of dental terminology and dental scheduling.
• Experience with dental insurance verification and coding.
• Familiarity with Electronic Dental Records (EDR) and healthcare management systems.
• Ability to assist chairside during emergencies or staffing shortages.

Email resumes to usjobs@mavensoft.com to apply!