Business Systems Analyst – Business Process Mapping
Salem, OR
Job Title: Business Systems Analyst – Business Process Mapping Duration: 3 months (Contract W2) Location: Salem, OR (Hybrid – Candidate must be within 50 Miles)
Key Skills: Business Systems Mapping & Analysis, Requirements Documentation, Process Improvement, Regulatory Compliance & Government Programs.
Position Overview: Client seeks a qualified consultant to assist in mapping out the current-state business processes, recommending improvements, and creating a functional requirements document for the replacement of a custom-developed system, BizApps, which supports clients business functions related to program services and products. This replacement project is contingent on legislative approval, and your work will be vital in ensuring that the replacement system meets the business needs to complies with federal requirements for the National Lifeline program.
Minimum Qualifications:
At least 5 years of experience in business systems mapping.
Strong understanding of business process analysis, mapping, and documentation.
Experience in functional requirements documentation.
Prior experience with government or public utility systems is highly desirable.
Ability to work remotely with occasional travel to Salem, Oregon for onsite meetings.
Key Responsibilities:
Phase 1: Current State Mapping (45 days)
Analyze and functionally decompose the current BizApps system and associated human processes.
Deliver draft and final documentation of current-state business processes.
Phase 2: Business Process Improvement Recommendations (30 days)
Identify and recommend improvements to the current business processes.
Map out the future state processes, improving upon the current state.
Document functional requirements for the new system, including key functionalities for the Telecommunication Devices Access Program (TDAP) and Oregon Telephone Assistance Program (OTAP), as well as cross-departmental functions.
Deliver both draft and final functional requirements documentation.
Special Considerations:
The consultant must ensure that the OPUC’s processes meet or exceed the objectives, functionality, and performance management standards of the National Verifier, as stipulated by the FCC’s Lifeline Modernization Orders.
You will work in close collaboration with the OPUC project team, providing subject-matter expertise and guidance.
Maintaining the OPUC’s opt-out status from the National Lifeline Accountability Database will be crucial for the success of this project.
Desired Skills:
Expertise in business systems analysis and process improvement.
Proficiency in documenting and analyzing business requirements and systems architecture.
Experience with regulatory compliance and government programs such as Lifeline.
Familiarity with Microsoft SQL Server and Visual Basic 6 (or similar systems).
Strong communication skills, particularly for documenting complex technical and business processes.