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Technical Business Analyst

Tualatin, Oregon
Mavensoft is looking for a Technical Business Analyst  for one of our direct clients in Portland,OR. 
NOTE*Local candidates only
(This job will require the person to travel/work onsite at client locations in the area )
 
Job Title:   Technical Business Analyst 
Location:   Portland, OR
Duration:  6+ months



Skills:   Good Technical understanding of Programming, Project lifecycle, delivering projects, data manipulation,IVA knowledge.

Preferred Skills:
API layers would be ideal but not necessary (Graph QL, AWS, Elastic APM)
  

Brief Job Description:
  • The IVA project is the implementation of a natural language Intelligent Voice Assistant (IVA) that delivers customer satisfaction benefits by eliminating customer friction through a more intuitive experience. The system allows end users to easily complete complex repeatable transactions typically processed by CSRs. Providing customers with a quick response to many of their needs vs. waiting to speak with a live person
Job Responsibilities:
  • Responsibilities for the Technical Business Systems Analyst will include supporting triage and incident management for the implementation of an Intelligent Voice Assistant (IVA). The ideal candidate will be able to analyze data from multiple systems to identify root cause of issues and help to establish trends for future issue identification. Communication to and facilitation of multiple business partners and vendors will be required to be effective in this role.
Size of the Team: 4 core team members and many ancillary parties including the IVA vendor

Education requirements: 
  • Bachelor’s degree in engineering or computer science or equivalent experience


Required Skills:  
• Understanding of computer programming languages
• Substantial experience in delivering projects of various sizes and functional complexity
• Sound knowledge of project lifecycle from initiation to implementation and supporting program management
• Solid understanding of data manipulation and database construction and usage
• Proficient in strategic functional architecture and its analysis and management
• Experience investigating errors in API layers would be ideal but not necessary (Graph QL, AWS, Elastic APM)


# of Years of Experience: 2+ years 


Apply online. To learn more about Mavensoft visit us at www.mavensoft.com
 

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