Candidates MUST have work experience as a Data/Systems Analyst and Reports Developer; no remote work, person is expected to be on campus when reopened. As the Business Insights Analyst for Global Consumer Services this role will be responsible for operational reporting and insights in support of the Global and Geography business partners and stakeholders. Consumer Services collects consumer feedback, tracks contact center key performance indicators (KPI’s), and provides voice of the consumer insight back to the business for process and consumer experience improvements. This role will drive the data sourcing, data analysis and exploration on contact center KPI’s and key consumer contact drivers. You will play a critical role in building and maintaining our reporting solutions and tools that allow us to drive insights into action faster and at scale.
Required Skills: Data Sourcing and Analysis Excel KPIs Reporting Consumer Metrics Key Skills: Data Warehouse, Data Visualization, Database, Data Management, DSM, Generators, Marketing Analysis, Merchandising Metrics, Microsoft Excel, Operations, SQL, SQL Queries
Job Description: The purpose of this request is to procure Data/Systems Analysis services for our direct client; contractor will be responsible for data and systems analysis and must have experience as outlined below:
experience with writing SQL
experience with data mapping, manipulation, and analysis
ability to communicate clearly verbally and in writing
ability to interact with customers, lead meetings, clearly understand customer needs, and document those needs
experience in data management, Functional Specification writing, and testing procedures
familiar with relational database concepts
Data administration skills a plus
Generates reports and regular datasets or report information for end- users using system tools and database or data warehouse queries and scripts.
Integrates data from multiple sources to produce requested or required data elements.
Programs and maintains report forms and formats, information dashboards, data generators, canned reports and other end- user information portals or resources.
May create specifications for reports based on business requests.
Education and Qualifications Required: Degrees required for this job: Bachelor's degree in IT related area Requires a bachelor's degree in area of specialty and at least 5 years or equivalent experience in the field or in a related area. Full-time professional work experience in Software Development, Maintenance, or Implementation.
Years of experience required for this job: Two (2) years of work experience as a Data Administrator; Data Warehousing Administrator; Data Architect; Database Analyst-Intermediate; Data Warehousing Analyst may substitute for all of the required experience.
Soft skills for this job: Communication skills both verbal and written